Frequently Asked Questions

Frequently Asked Questions

Q:  DO YOU CARRY CATALOGS?

A:  Our web site is our catalog at the present time. We carry products from numerous manufacturers and suppliers. We add new products to the web site on a daily basis. However, if you are looking for something in particular, we'll be happy to assist you with your search. Please call us toll free at 1-877-266-7699 and a customer service representative will be happy to assist you.

Q:  DO YOU CHARGE TAXES?

A:  We charge a state sales tax of 8.00% for Georgia residents only. All other orders are not subject to sales tax.

Q: DO YOU SHARE CUSTOMERS’ INFORMATION?

A:   It is the company policy not to share or sell customer information with any Third Party. Bonro Medical, a division of Mainspring Medical, LLC. reserves the right to use customer information for the promotion of its products and services. Customers always have the right to remove their email address from our database.

Q: CAN I PAY BY CHECK?

A:  Yes, we are happy to accept payments via personal or company checks.  Please be advised that the check must first be deposited and cleared by our bank before any products will be shipped out.  This process may take up to five (5) business days for out-of-state checks.  Payments made using a Cashier's Check do not require any waiting period. Products are shipped upon receipt of the Casher's Check.

Q: WHAT ARE THE DETAILS REGARDING THE OTC (Over-the-Counter) CUSTOM MODEL 1002?

A: The OTC (Over-The-Counter) model 1002 Vacurect® is classified as a Non-prescription grade device. Per FDA guidelines, the OTC model 1002 can be dispensed without a doctor’s prescription and is not eligible for insurance reimbursement. The OTC model 1002 carries a 1-year warranty against factory defect, or any damage incurred through normal usage. The OTC model 1002 includes the following components: 5 different sizes of tension systems, personal lubricant, and a storage sleeve.

Q: DOES MEDICARE COVER THE VACURECT®?

A: No, as of June 30, 2015 Medicare no long covers the Vacurect®, or other VEDs (Vacuum Erection Devices).