Customer Service



Bonro Medical, a division of Mainspring Medical, LLC, has created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses the information gathering and dissemination practices of any personal information when you visit our site.

Privacy Policy:

You can visit this site and find out about our products and services without giving us any information about you. If you do provide personal information, such as name, address, e-mail, telephone and fax numbers, as well as health information about yourself we will not disclose (share, sell or divulge) it to external organizations, unless we have informed you, been authorized by you, or are required to do so by law.

Personal Information:

This site does not request any personal information or collect any information that personally identifies you or allows you to be personally contacted unless provided by you. Since we do not collect any personal information on this site, we do not share any personal information with any third parties nor do we use any personal information for any purposes.

Privacy Promise:

While information is essential to our ability to provide superior service, our most important asset is our customers' trust. Keeping customer information secure, and using it only as our customers would want us to, is a top priority for us at Bonro Medical, a division of Mainspring Medical, LLC. Our promise to our customers:

  • We will protect your personal information according to HIPPA strict standards of security and confidentiality. 
  • We will limit the collection and use of customer information to the minimum we require in order to deliver superior service to our customers; this includes advising our customers about our products, services and other opportunities, and administering customary business.
  • We will permit only authorized employees to have access to that information. Employees who violate our Privacy Promise will be subject to dismissal.
  • We will not reveal customer information to any external organization, without informing the customer in disclosures or agreements, or without having been authorized by the customer, or being required by law.
  • We will not use or share personally identifiable medical information for any purpose other than as disclosed to the customer when the information is collected, or to which the customer consents.
  • We will continuously assess our policies to ensure that customer privacy is protected. We will conduct our business in a manner that fulfills our Promise.

Secure Technology Is Used:

We use state-of-the-art technology to protect your data from unauthorized third parties. uses Secure Socket Layer (SSL) software to protect your data and to secure your transactions. SSL encrypts all your personal information, including your credit card number, name and address and any other information as it is transmitted over the Internet.

Information We Collect And How We Use It:

  • When you purchase products from us, we need to know your name, e-mail address, ship to address, phone number, credit card number and expiration date, and billing addresses. This allows us to process and fulfill your order and to notify you of your order status.
  • We may also use the information we collect to occasionally notify you about important functionality changes to the web site, new Bonro Medical, a division of Mainspring Medical, LLC, and special offers. If you would rather prefer not to receive this information you have the option to unsubscribe at any time by notifying us.

Receiving E-mail:

Bonro Medical, a division of Mainspring Medical, LLC, will contact you by e-mail when you request info rmation via email, or if there is a problem with your order. If there is an issue with your order or product usage we may try to contact you via e-mail if we are unable to contact you by telephone. We also use e-mail addresses to announce special promotions of existing products, and new products and services as they become available.

Your Consent:

By using the website and the services available to you on our site, you consent to our collection and use of your information as described above. If we decide to change our privacy policy, we will post the changes on this page so that you are always aware of our policies.

Links To Other Sites:

We provide links to other sites that we believe can offer you useful information and services. However, we are not responsible for the privacy policies of or any actions of any third parties who control the activities of such third-party sites. We suggest contacting the relevant parties controlling these sites or accessing their online policies for the relevant information about their data collection.

Credit Card Purchase Guarantee:

We guarantee that every transaction you make at will be 100% safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at



Product Return Guarantee:

Bonro Medical, a division of Mainspring Medical, LLC, wants to meet all customers' expectations with every purchase made at our site. If for any reason you are not satisfied with your purchase or the product is damaged in shipment, or an incorrect item is shipped, we will happily correct the problem.

How Do I Return A Product?

It is important to contact via e-mail or contact one of our Customer Service Representatives using our toll free number: 877.266.7699. In your e-mail, please reference your Invoice Number (or Sales Order Number) and the reason for your return.

Reasons For Return:

• Shipping damage
• Incorrect item shipped
• Dissatisfaction (please explain)
• Other (please explain)

Return Conditions:

You may return your Over the Counter Model (OTC) VacurectR Model 1002 within 30 days of receipt for a 80% Money Back Satisfaction Guarantee subject to the following conditions:

  • All products must be returned in the original condition including packaging, documentation, warranty cards, manuals and accessories.
  • Consumables are non-refundable.
  • All custom/special orders may only be returned for replacement and not for refund.
  • All returns must be shipped freight prepaid. Unless instructed otherwise.
  • All unauthorized returns are subject to a 20% processing fee and a $10 administrative charge. Refused by the recipient orders are considered unauthorized returns and therefore subject of the same fee and administrative charge.

Note: For your return you MUST receive an RGA number and return instructions from Mainspring Medical, DBA Bonro Medical. All unauthorized returns are subject to a 20% processing fee and a $10 administrative charge. Refused by the recipient orders are considered unauthorized returns and therefore subject of the same fee and administrative charge.


1. We can refund shipping costs only if the return is a result of our error.
2. The photos we show on our website are not guaranteed to exactly match the product and cannot take responsibility for small differences because manufacturers update products without notice.

Damaged Goods:

Damaged or short shipments should be reported within 5 days of receipt. Damage to a shipping container, box or packaging material must be noted with the carrier at time of delivery.

If a shipment arrives damaged:

1. Note damage on the delivery bill and have the driver sign it, acknowledging the damage
2. Contact via e-mail or contact one of our Customer Service Representatives using our toll free number: 877.266.7699 to start processing an insurance claim
3. Your damaged item will be replaced immediately at no cost to you

If damage is not obvious at time of delivery:

1. Contact via e-mail or contact one of our Customer Service Representatives using our toll free number: 877.266.7699 within 5 days of delivery.
2. Save the container and merchandise for inspection
3. Your damaged item will be replaced immediately at no cost to you

Product Warranty:

All products purchased via that carry an extended warranty are the sole responsibility of the each product manufactures. It is the responsibility of the customer to send the proper registration that applies to warranty application. Standard Guarantee and Warranty may not apply to any promotional or sales prices merchandise.

Shipping Policy:

All products are shipped via Priority Mail. Order processing may range from 2 - 7 business days, depending on product availability. Once your order has been processed and shipped you will receive your order within 2 - 3 business days.